Patient and Client Experience Annual Report 2012-2013 just published
November 28, 2013
The Patient and Client Experience Annual Report 2012-13 provides an analysis of the patient and client monitoring including evidence-based statements from patients; highlights areas of good practice within each of the HSC (Health and Social Care) Trusts and outlines areas where further improvements are required to enhance the experience of patients and clients.
The comprehensive programme of work undertaken by the six HSC Trusts in conjunction with the HSC Board and PHA to support the implementation of the Patient Client Experience Standards demonstrates a commitment to learn and an assurance to act upon the experience of patients and clients locally and regionally. To access a copy of the report, click here.